What is an IP PBX and why choose it?
IP PBX (private branch exchange) is an integrate telephone technology that sends voice calls over IP data networks. All conversations are sent as data packages over the network.
The technology includes advanced communication solutions and provides significant share for a trouble-free upgrade and solidity. IP PBX can be connected to traditional phone lines through a special port – therefore the upgrade of the daily communication to this utmost modern voice data network is extremely easy.
It is not necessary for you to interrupt your current system for outgoing communications and operations. With the integration of IP telephone system, you can even keep your phone numbers. IP telephone system is able to switch/transfer calls from the local network to the data network within the company, thereby allowing all users to use the same outgoing lines.
How it works?
IP PBX or IP telephone system consists of one or more SIP phones, IP PBX and eventual VoIP port for connection to existing telephone lines. IP PBX functions in the same way as a proxy server. SIP clients can be phones for VoIP communication or ordinary office phones; they shall be registered in the IP PBX and if you want to call, they require the connection to be made by the PBX. IP PBX has a directory of all phones / users and their corresponding SIP addresses and thus is able to make an internal call or direct an external call either using a VoIP port, or a VoIP service system.
Easier control thanks to the web/GUI-based interface of the configuration
IP telephone system can be managed through a web-based interface, allowing you to easily maintain and set up your phone system from anywhere in the world.
Significant cost savings using VoIP providers
With an IP telephone system you can easily use an Internet (VoIP) service provider for outgoing and international calls. The reduction of your monthly bills is significant. A key function, when there are other branches of the company, is the possibility to easily connect different offices and talk to each other for free.
No more unnecessary cables
IP phone system allows you to connect hardware IP phones directly to a standard computer network port (which may be shared with the adjacent computer). The software phones can be easily installed on the computer itself. In this way you can avoid the telephone cables and make adding or removing additional telephones much easier. In the new offices you can completely eliminate the need for additional ports for the office telephone system.
Possibility to upgrade
Corporate systems are easily upgraded, but adding more phone lines often requires expensive hardware modules. In some cases you will even need to change the whole PBX. There is no such problem with the IP telephone system. Adding an extension is quick and easy, by simply adding a new software license.
Better customer service and better productivity
With an IP telephone system you can deliver better service to your customers and better productivity. You can integrate telephone functions with specific business applications. For example, customer information may automatically appear on the computer screen when he/she calls, which will improve service and save the time you spent on each client. Outgoing calls can be made directly through Outlook, without the need to search for and dial a specific phone number. Simply by clicking on a contact the PBX dials the required number.
Twice as many advantages at half the price!
Developers have added a lot more features in the IP PBX than in the standard exchanges. Most VoIP phone systems come with a large set of features including automatic answer, voice mail, contact groups and more. These options are often very expensive in company telephone systems.
Allows mobility at the workplace
The so called Hot desking is becoming more and more popular – this is the possibility to move a workplace according to where it is needed. Unfortunately, traditional telephone exchanges require moving the telephones to the new location. With an IP telephone system the user simply takes her/his phone to the new desk - and that’s it!
Employees can easily work from home as well- they just have to take their SIP software phone and can answer calls as if they are in the office. Calls can be transferred anywhere in the world, thanks to the SIP protocol they use!
Greater convenience - SIP phones are much easier to work with
Employees often struggle with the various functions of the PBX. Making a conference call or transferring a call through a corporate PBX requires special instructions.
It is not like this with IP PBX - all functions are performed easily using Windows applications on your computer. In addition, the user gets a better overview on the status of the additional phones, the incoming calls, call queues and presence via the IP PBX Windows client. Company PBX often require expensive 'system' phones to get an idea of what is happening, and even then in the best case the information is encrypted.